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Support Services Technician in Cincinnati, OH at Messer Construction Co.

Date Posted: 1/9/2019

Job Snapshot

Job Description

Messer Construction Co. is an award-winning construction manager and general contractor that provides leadership for complex commercial building projects. An employee-owned company, Messer now stands as one of the nation’s leading health care and higher education builders. Messer’s footprint has grown to ten regional offices located across the Midwest and Southeast: Raleigh and Charlotte, North Carolina; Columbus, Cincinnati, and Dayton Ohio; Louisville and Lexington Kentucky; Indianapolis, Indiana; and Knoxville & Nashville, Tennessee. Messer employees live where they work, resulting in the company’s sustained commitment to building better communities. We are currently seeking a Support Services Technician to join the IT team at our corporate office.

Job Summary:

A successful candidate will need to be customer focused, organized and have strong communication skills. This will be essential for interacting with customers to provide and process information in response to inquiries.

Responsibilities are as follows:

    • Respond promptly to requests for technical assistance via phone, electronically, or face to face
    • Obtain and evaluate all relevant information to handle inquiries and requests
    • Research questions using available information resources
    • Diagnose and resolve technical hardware and software issues / requests
    • Advise customer on appropriate action
    • Record details of inquiries and requests as well as actions taken
    • Communicate and coordinate with internal departments
    • Follow-up on customer interactions
    • Redirect requests to the appropriate resource
    • Identify and escalate situations requiring immediate attention
    • Stay current with system information, changes and updates

Minimum Requirements:

  • 2-3 years of experience as well as additional knowledge in using the ServiceNow platform.
  • Minimum of an associate’s degree in an information technology field
  • This position will require a basic knowledge of the following: Microsoft Windows Operating Systems, Microsoft Office Suite, Active Directory, and Citrix
  • Strong oral and written communication skills
  • Keen eye for detail
  • Exceptional customer service skills


  • Possess all auditory, speaking and communicating capabilities
  • Physical requirements: sitting, standing, walking, bending, twisting, climbing, pushing, pulling, lifting up to 25lbs., seeing and reading

Reports to:

IT Business Relationship Director

All Messer employees are required to comply with our Substance Abuse Prevention Policy as a condition of employment. Messer may condition offers of employment upon taking and passing of a post-offer/pre-employment drug screen

We provide an excellent and comprehensive compensation package with unlimited opportunity for personal and professional growth. If you would like to join our team of employee-owners and are interested in a challenging and rewarding career, please visit our website at

Messer is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation or gender identity.

Messer is committed to a diverse workforce.